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 Intec is a
regional pioneer in the emerging e-Commerce technology of multimedia
contact centers. Whether your entry into e-Commerce is by upgrading an existing
call center or a new installation, Intec can provide design and
installation of leading edge contact center technology from industry
leaders, like Mitel, CosmoCom,
CISCO, and Nortel. No longer need your agents and customer service
representatives be limited to answering phone
calls and providing delayed responses to e-mails and faxes.
In a web-enabled contact center environment, your agents can respond to
Automatic Call Distribution of all media forms right on their desktops -
telephone, voice, voice and video over the Internet, chat, chat with web
page collaboration, e-mail, voice mail and fax. All contacts are answered
in accordance with routing configurations customized to your customer
service management criteria.
Remote Locations
Whether
your agents are centralized in a service center, spread among multiple
branches or fully dispersed as home-based agents, an Intec full service
contact center can provide an ideal solution. Your agents can be anywhere
in the country and still function as if they were all under the same
roof.
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E-Commerce Solutions
Approximately 90% of all website shopping carts are
abandoned before a purchase takes place. This is mainly due to a lack
of on-line customer service. Customers may have immediate questions
that FAQs can't answer. Now, with a click of a mouse, a customer has
the option to speak live to an agent VOIP or in real-time chat without
leaving your website! The agent can then answer those questions live
and use URL push technology to send pertinent web pages to the customer
to complete the transaction. In fact, with live web collaboration, up
selling and cross selling could take place effortlessly increasing the
potential revenue of each and every contact.
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Traditional Call Centers
Intec
can provide an end-to-end solution for any size or type of call center.
 Whether you have a few agents or
hundreds, we will install and maintain a call center customized to your
business needs. Additionally, Intec can "web-enable" your
existing call center, transforming it into a multimedia contact center
while utilizing your existing legacy PBX and all of your current
integrations.
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